Neste’s partners transport raw materials and chemicals that the company uses in the refining. The transportation of its refined products is also handled by selected partners. We manage our transport-related risks by ensuring that our transport fleet is in appropriate condition, and that both our own and our partners' employees know how to act safely in all situations at all times. We set safety targets for our transportation partners, and monitor their progress regularly. All safety incidents are investigated.
We have separate transportation safety principles for road, rail, and sea transport. We audit our transportation partners annually. Our safety management systems are additionally audited regularly by various authorities and many of our customers (i.e. other oil companies).
Road transport safety is managed with a multi-level system. Our partners commit themselves to complying with our safety instructions and guidelines. In addition to having agreements and guidelines in place, we conduct quarterly quality and safety discussions at terminals. We discuss specific safety incidents, and support the drivers’ daily decision making.
Neste has its own road vehicle standard, the requirements of which exceed those specified in the Finnish regulation for road traffic. This standard regulates the characteristics we require of the hauliers that handle our transport. International standard similar to the one in Finland does not yet exist, but we keep gradually tightening the requirements we have set for our international partners to the level that is higher than what the law requires.
We measure the safety of our road transport with eight indicators:
- Product mix-up
- Product running out within station network
- Delivery schedules: on time/late
- Drivers' driving behavior
- Accidents: caused by driver/vehicle
- Safety incidents caused by driver
- Cleanliness of the driver, tanker truck, and the place of unloading
In addition to annual inspections, the fleet of our transport partners also undergoes a safety inspection (i.e. oil industry’s European Truck Safety Control). The inspection focuses specifically on the chassis and special structures of the tankers. In addition to the transport companies, in Finland we work closely with the authorities, influencers, and decision makers, such as the police, the Finnish Transport Safety Agency (Trafi), as well as Finnish Petroleum and Biofuels Association, in order to develop the safety of road transport operations towards safer and more harmonized direction.
In 2016, Neste started adopting a crossover prevention system within its fuel station network in Finland. The system allows monitoring of grounding, the use of the vapor recovery system, and the correct connection of the overfill system during unloading. This improves the safety of unloading, and minimizes the risks and impact on the environment. Approximately 90% of the implementation was completed in 2017, and the system will be in nationwide use by the end of first half of 2018.
Neste’s road transports in Central Europe are handled by transportation companies. Like our partners in Finland, they are committed to complying with our safety instructions and guidelines.
VR Group handles Neste’s rail transports in Finland. We own and manage altogether eight railway terminals in Finland, Tallinn, Riga, and St Petersburg. We are responsible for the maintenance and usability of the rail tracks we own at the terminals.
Our safety management system covers those terminal operations of which we are responsible for. As required by Finnish railway legislation, the Finnish Transport Safety Agency has granted us a safety permit for our rail traffic.
We audit VR Group’s safety practices annually. We closely co-operate with VR Group in safety-related matters and have a shared web-based safety training course, for example. We have safety KPI:s together with VR Group what we follow in regular meetings, both locally and at the management level. We also share our safety observations and discuss all incidents in regular meetings.
Our rail transports in Central Europe are handled by partners. They are also responsible for the safety of these transports.
Neste’s sea transports are handled by its partners, as the company no longer owns any sea transport vessels. We are responsible for the commercial operation of the vessels we use, but their safety is the responsibility of the shipping management and crewing companies, as has been specified in their safety management systems.
The assessment and approval of the use of tanker vessels for Neste’s sea transport is the responsibility of the Group's HSE organisation’s MRM team (ship vetting). It also monitors the safety, security and quality level of the vessels chartered by us by guiding the cooperation, as well as by auditing the vessels and the companies responsible for their management. The audits ensure that the vessels meet industry and statutory requirements, as well as Neste's in-house safety principles. All the vessels we use are double-hulled, and in the Baltic Sea transportations also ice-strenghtened.
We actively collaborate with authorities and rescue services, e.g., by taking part in salvaging and oil spill recovery exercises.
For terminal operations, we have our own safety guidelines and practices that vessels handling our sea transports must adhere to.