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Supplier requirements

We expect all of our business partners and suppliers to uphold Neste’s policies and principles, including our Human Rights Commitment and Principles, and the minimum requirements in our Supplier Code of Conduct, a key element in Neste’s supplier management system. 

To support and validate this expectation, Neste has implemented systematic controls for counterparty screening and monitoring in which all potential business partners and suppliers undergo automated pre-screening, escalated to manual review if any issues are found or the counterparty’s business case matches predefined criteria. While the screening is predominantly focused on economic sanctions and trade compliance issues, counterparties are also screened for selected ethical concern categories in third-party enforcement databases and major news outlet sources. Human rights is one of the most significant drivers behind non-jurisdiction targeting sanctions that focus on actions of specific entities.

All of our contracts with renewable raw material suppliers include strict terms on sustainability; e.g. commitment to sustainability, protecting biodiversity, and respecting human rights are requirements that must be met before a contract is signed. 

Our renewable raw material suppliers are committed to the following policies and principles:

We also require all our palm oil suppliers to be members of the Roundtable on Sustainable Palm Oil (RSPO) organization. The organization requires its members to commit themselves to respecting human rights and protecting rainforests. Neste is also a member of RSPO.

Supplier selection

Selection of partners is crucial for the sustainability of the supply chain. Therefore, ensuring the sustainability of our supply chain begins long before any agreements have been signed. All our suppliers are required to fulfill the requirements of our Supplier Code of Conduct. A supplier’s ability to meet the requirements of the Supplier Code of Conduct is regarded as a significant factor when Neste is deciding an initiation or continuation of a business relationship with a supplier.

Raw material suppliers for our renewable products are subject to rigorous sustainability due diligence as part of our Principle on Renewable Products (RP) Supplier Sustainability Approval. The principle applies worldwide to any Neste company which is establishing a business relationship with a supplier of renewable raw material for Neste’s renewable products and it sets the minimum requirements for supplier sustainability approval through a five-step sustainability due diligence process: 

  1. Feedstock Evaluation 
  2. Country and Feedstock Risk Assessment 
  3. Counterparty Compliance Screening (incl. Credit risk assessment) 
  4. Sustainability Desktop Review 
  5. Sustainability Audit

Read more about our supplier selection from the Sustainability report at page 59. 

What do we do when we become aware of shortcomings?

Engagement and cooperation with the supplier is our primary way of action in case of any shortcomings. Ending purchases does not resolve problems; engagement and cooperation provide the most efficient means to resolve any problems. 

We take all allegations on suspected sustainability violations and shortcomings seriously and investigate the cases. Upon learning about credible serious allegations concerning our suppliers, we put all further purchases from those suppliers or supply chains on hold while we investigate the cases. 

If you wish to report a concern or submit a complaint, please do so via phone or online service Ethics Online

We address shortcomings once we become aware of them by

  • requiring the supplier to provide an account of the situation;
  • providing an assessment and, if necessary, a supply chain audit carried out by Neste's or partner's sustainability experts locally,
  • requiring a detailed plan for corrective actions from the supplier;
  • In the case of palm suppliers, submitting the shortcoming to the RSPO's grievance process either by us or by the counterparty involved;
  • cooperating with the supplier and other stakeholders to develop the operations;
  • discontinuing purchases if we do not see adequate progress or if the supplier loses their certificate.

Read more and become a Neste Supplier.

Read more about Neste's renewable raw material grievances.